Privacy

Privacy notice


WHAT IS THE PURPOSE OF THIS DOCUMENT?


This privacy notice describes how we collect and use personal information about you during and after your relationship with us when you get in contact with us through our website, online and physical store and during your stay at our B&B “Le Dimore del Borgo”.

The Controller of Personal Information is: Il Borgo del Balsamico Società Agricola a.s. di Cristina e Silvia Crotti & C.” located in Albinea (Reggio Emilia – Italy) in via Chiesa n. 27 – VAT n. 02090800356.

We are dedicated to using your personal information in accordance with the General Data Protection Regulation.

We make Balsamic Vinegar of Reggio Emilia and many other products strictly connected with this old tradition, we organize tour in the Ancient Acetaia with full tasting and offers accommodations in our home in the quite countryside of Albinea (“Le Dimore del Borgo”).

This notice applies to all our clients, guests and visitors who give us personal information to let us provide them the products and/or the services required.


WHAT KIND OF INFORMATION DO WE COLLECT?


We collect the following information you provide to us: name and surname, contact information including email address, demographic information such as post code, vat number.

If you decide to be our guest at “Le Dimore del Borgo”, you may need to inform us about your preferences or allergy. For this reason, we may collect allergy information or information on your health conditions. For this kind of purpose, we need your contest.

You can choose not to provide certain information but then you might not be able to take advantage of many of our services.


WHY DO WE NEED YOUR PERSONAL INFORMATION?


We process and use your personal information to contact you in response to a request you have made, take and handle orders, deliver products, process payments, communicate with you about orders, products and services.

Moreover, if you decide to visit our Ancient Acetaia and/or stay at our B&B “Le Dimore del Borgo”, your personal information will help us to fulfill reservation, payments and administrative information, confirmations or pre-arrival message and provide other information you may need.

We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided. For this purpose, we seek your contest. You may withdraw your consent at any time and we will stop processing of your data for that purpose.

Finally, in certain cases, we have a legal obligation to collect and process your personal information for example for accounting records.


WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH?


We will not sell, distribute or lease your personal information to third parties unless we are required to do so by law.

We use third parties – companies or individuals – to perform functions on our behalf. Examples include delivering packages, sending ads e-mails, providing marketing assistance, processing payments, scoring credit risk, accounting. All these partners are selected on the basis they are compliant with current legislation. They have access to personal information needed to perform their functions but may not use it for other purposes. They do not sell, distribute or lease your personal information. If your need further information about them or you want to know who they are, please do not hesitate to contact us.


HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?


Your personal data will be retained for as long as it is necessary to fulfill the purpose described in this privacy notice for business or legal purposes, or in accordance with applicable laws.

We will destroy your allergy information as soon as your to be used for accounting or reports specific to our business requirements.


HOW DO WE PROTECT YOUR PERSONAL INFORMATION?


We have put in place appropriate security measure to protect your personal information, to prevent your personal information from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal information to employees and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.

Feel free to contact us if you would like details of the measures we have put in place. Our contact information is available in the next paragraph of this Privacy Notice.


OUR EMAIL SERVICE


When you provide your consent to the collection and processing of your personal information for receiving our email, you will receive periodically email containing special offers or information about products or services. This service is provided by MailChimp, a company operating in the United States which participates in and has certified its compliance with the EU-US Privacy Shield. You may know more about Mailchim privacy policy, please go to https://mailchimp.com/legal/privacy.

You may withdraw your consent at any time and we will stop processing of your data for that purpose. To withdraw your consent, please contact us by email amministrazione@pec.ilborgodelbalsamico.it or in writing at the address Il Borgo del Balsamico, via Chiesa n. 27 – 42020 Albinea, Reggio Emilia, Italy.


YOUR RIGHTS


Under certain circumstances, by law you have the right to:

  • Request access to your personal information. This enables you to receive a copy of the personal information we hold about you and check that we are lawfully processing it.
  • Request correction of the personal information that we hold you. This enables you to have any incomplete or inaccurate information we hold about you corrected
  • Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing
  • Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which may give you reason to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes
  • Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it
  • Request the transfer of your personal information to another party

 

If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact us by email at amministrazione@pec.ilborgodelbalsamico.it  or in writing to the following address Il Borgo del Balsamico, via Chiesa n. 27 – 42020 Albinea, Reggio Emilia, Italy.

We may ask you to verify your identity to help us respond efficiently to your request.

Please note that where you ask us to erase, correct, object to process or seek to restrict our processing of data we may refuse your request where we have a legal obligation, contractual or other legitimate business interest to refuse your request. If we refuse your request, then we will notify you of this refusal and you will have the right to appeal.

In the limited circumstances where you may have provided your consent to the collection and processing of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact us by email or in writing at the address above mentioned. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

Please note, you have the right to make a complaint at any time to the Italian Data Protection Authority (Garante per la protezione dei dati personali) following the instruction given in the website www.garanteprivacy.it.

We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.

Thanks for your kind attention.